Shipping Policy
Last Modified: 07/12/2024
This Shipping Policy outlines how orders are shipped and delivered in compliance with Italian and EU regulations. Our shipping partner, DHL, ensures fast and reliable delivery, while our partner brands are responsible for packing the orders. This policy guarantees transparency and protection for our customers.
1. Order Processing
1.1 Fulfillment Responsibility
- Partner brands are responsible for packing the items according to COY’s quality standards and ensuring they are ready for shipment.
- DHL, as COY’s exclusive shipping partner, manages the shipping process, including collection from brands and delivery to customers.
1.2 Processing Times
- Orders are typically processed and shipped within 1–3 business days from the time the order is placed.
- For made-to-order products or items with longer preparation times, specific details will be provided during checkout.
2. Shipping and Delivery
2.1 Delivery Times
- Italy and EU Countries: 2–7 business days from dispatch.
- Non-EU Countries: 5–12 business days, subject to customs clearance.
2.2 Delivery Methods
- All shipments are handled exclusively by DHL, ensuring secure and traceable delivery.
- A tracking number will be provided once the order is dispatched, allowing you to monitor the shipment status in real-time via DHL’s platform.
2.3 Shipping Costs
- Shipping costs are calculated based on the delivery destination, package weight, and dimensions and are displayed during checkout.
3. Customs, Duties, and Taxes
3.1 EU Orders
- No customs duties or additional taxes apply to orders shipped within the EU.
3.2 Non-EU Orders
- For shipments outside the EU, import duties, taxes, and customs clearance fees may apply. These costs are not included in the purchase price and must be paid by the recipient as required by local regulations.
4. Lost or Damaged Shipments
4.1 Responsibility
- DHL is responsible for the shipment once it is handed over by the brand. If an item is lost or damaged during transit:
- Lost Items: DHL will investigate the issue and take responsibility if their network is at fault. If the item cannot be located, COY will proceed with a reimbursement.
- Damaged Items: Customers must report damages within 48 hours of receiving the shipment and provide photos of the damaged items. Upon COY’s approval, the vendor (brand) will cover the return shipping costs, and a replacement or reimbursement will be issued.
5. Returns and Exchanges
5.1 Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error (e.g., damaged or incorrect item). Returns must be approved by COY in advance and shipped via the customer’s chosen courier.
5.2 Exchanges
- Exchanges must be processed through DHL and are only available if the requested size or color is in stock. If the exchange is unavailable, a reimbursement will be issued.
6. Customer Responsibilities
- It is the customer’s responsibility to provide accurate shipping information during checkout.
- If a package is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy, please contact us at:
TDS S.r.l.
Corso di Porta Vittoria, 58,
20122, Milan, Italy
E-MAIL: info@coycorporate.com
PEC: tds2023@pec.it
