Terms and Conditions

2.1 Right to Exchange
You are entitled to request one free-of-charge exchange per item for a different size or color, provided that the item is readily available (not made-to-order). Exchanges are subject to the following conditions:

• You must submit your exchange request within 10 working days from the date you receive the product.
• The exchange is subject to prior consent from COY, and it must be processed using DHL.

2.2 Right to Reimbursement
You may request a refund within 5 working days of receiving the item. To qualify for a refund:

• The item must be in unused and pristine condition.
• The COY x 360ID Security Tag must still be attached.
• The product must be returned in its original packaging.
• You are responsible for the cost of return shipping, which must be arranged by you after receiving prior consent from COY.

Reimbursements will be processed within 5-7 working days after the returned item is received and verified to meet the above conditions.

2.3 Reimbursement Scenarios
Reimbursements will only be accepted under the following conditions:

• The item is not made-to-order.
• The item is returned within 5 working days of receipt.
• The item is in unused condition, in its original packaging, and with the COY x 360ID Security Tag still attached.
• The customer pays for the return shipment, and the return is handled as per COY’s instructions.

Prior approval by COY is required for any refund request, and the return must be made through the customer’s chosen courier.

2.4 Damaged or Incorrect Items
If the item you receive is damaged or does not match your order:

• The Vendor (Brand) will cover the return shipping costs only after prior approval has been provided by COY.
• You may be asked to provide photographs of the damaged or incorrect item.
• Exchanges for damaged or incorrect items must be handled through DHL.
• If the requested exchange is unavailable, COY will process a refund.

2.5 Made-to-Order Items

• Made-to-order items are not eligible for returns or exchanges unless the item is damaged or incorrect. In such cases, COY will follow the same procedures for exchange and refund as detailed in sections 2.3 and 2.4.

2.6 Intellectual Property
All content, including images, descriptions, and other material, provided by third-party partner brands on the COY platform remains their exclusive intellectual property. By using the Platform, you agree that COY may display and use this content solely for the purpose of promoting, selling, and showcasing products on the Platform. You are not permitted to use or reproduce any content owned by third-party brands without express permission.